Return and refund policy

Return & Refund Policy

At Inderlo, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a clear and straightforward return and refund process in line with Google Ads and Google Merchant Center policies.

Return Eligibility

  • Return Window: 30 days from the delivery date

  • Condition: Items must be unused, unworn, unwashed, and in their original condition, with no signs of damage, wear, or alteration

  • Restocking Fees: None

  • Exchanges: Available, subject to stock availability

Returns requested after 30 days from delivery are not eligible for return or refund.

How to Initiate a Return

1. Request Return Authorization
Before returning any item, please contact our support team at info@inderlo.com to request return authorization.
Once approved, we will email you detailed return instructions and the return address.

⚠️ Returns sent without prior authorization may not be accepted or processed.

2. Prepare Your Package

  • Securely pack the item(s)

  • Ensure all items meet the return eligibility requirements

3. Ship the Return

  • Use a tracked and reliable shipping service

  • Return shipping costs are the responsibility of the customer

Refund Process

  • Once we receive and inspect your returned item(s), refunds will be processed within up to 10 business days

  • Refunds are issued to the original payment method used at checkout

Please note: Processing time may vary depending on your bank or payment provider.

Non-Returnable Items

  • Items showing signs of wear, washing, damage, or alteration

  • Returns sent after the 30-day return window

Exchanges

If you would like to exchange an item for a different size or style, please contact us at info@inderlo.com.
Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us as soon as possible at info@inderlo.com and include:

  • Your order number

  • Clear photos of the item and packaging

  • A brief description of the issue

We will review your case and resolve it at no additional cost to you.

Business Information

Inderlo is operated by Sehra Capital LLC, a company registered in the United States.

Registered Address:
30 N Gould St, STE R
Sheridan, WY 82801
United States

Contact Us

  • Email: info@inderlo.com

  • Phone: +1 917 352 8391

  • Response Time: Within 24–48 hours