Return and refund policy
At Inderlo, we want you to feel confident and satisfied with every purchase.
If something isn’t quite right, we’re here to help make the return process simple and straightforward.
Key Return Details
Return Window: 30 days from the delivery date
Refund Processing Time: Up to 10 business days after we receive and inspect your return
Return Shipping Costs: Customers are responsible for return shipping costs
Restocking Fees: None
Exchanges: We accept exchanges where stock is available
You have 30 days from the delivery date to initiate a return. To qualify, items must be in unused condition and free from signs of wear, washing, or damage.
Returns cannot be accepted after the 30-day return period has ended.
All returns are handled in accordance with our Terms of Service.
How to initiate a return
Follow these simple steps to return your items:
1. Contact Customer Support
Email us at info@inderlo.com with your order number and the reason for your return.
Our team will provide you with the return instructions and the correct return address.
2. Prepare your package
Place the item(s) you wish to return in secure packaging.
Items must be in unused condition and free from signs of wear, washing, or damage.
3. Ship Your Package
Send your return to the address provided by our customer support team.
We recommend using a tracked and reliable shipping service for your return.
Please note that return shipping costs are the customer's responsibility.
4. Refund process
Once your return arrives and is reviewed by our team, we will process your refund within up to 10 days.
Refunds are issued back to the original payment method used at checkout.
Important notes
Non-returnable items:
Items that show signs of wear, washing, damage, or alteration cannot be accepted for return.
Exchanges:
If you would like to exchange an item for a different size or style, please contact our customer support team. We will guide you through the exchange process.
Damaged or Incorrect Items:
If your item arrives damaged or incorrect, please email us at info@inderlo.com
with:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
Our team will review the details and resolve the matter promptly at no additional cost to you.
Need Help?
Inderlo Customer Care
Our Team Is Ready to Assist You:
9:00 AM – 17:00 PM GMT (Monday-Friday)
We aim to respond to your email within 48 hours.
Reach out via:
Email: info@inderlo.com
Phone: +1 917 352 8391
Business Information
Shop Name: Inderlo
Company Name: Sehra Capital LLC
Employer Identification Number (EIN): 41-2624338
Registered Business Address:
30 N Gould St, STE R
Sheridan, WY 82801
United States